Al Siraat College is a progressive K-12 Islamic school in Australia serving hundreds of students, parents, and teachers.
The problem? Their staff were drowning in repetitive support requests. Emails, phone calls, scheduling questions – the same queries over and over while important educational work got pushed aside.
We built them an AI assistant that handles both chat and voice calls. Not another boring chatbot that gives robotic responses. Real conversation that understands education-specific queries and sounds human.
Tech stack: OpenAI APIs, FastAPI, RAG (Retrieval-Augmented Generation), Vector database, Vapi voice platform
Delivered: 24/7 AI support system in 3 months
The Challenges
Most schools are stuck playing email tag and phone tag all day.
Al Siraat College faced the typical chaos:
- Manual query overload → Staff spending hours on repetitive support requests
- Communication gaps → Different needs for students, parents, and teachers creating confusion
- No tracking system → Queries falling through cracks with zero visibility
- Real-time pressure → Parents and students expecting instant answers outside business hours
We don’t build chatbots. We build conversation partners.
- Smart Chat Assistant: LLM-powered system using OpenAI and RAG technology answers FAQs, policy questions, and scheduling queries with full context understanding.
- Natural Voice AI: Powered by Vapi platform for real phone conversations that flow naturally – parents can call and talk like they’re speaking to a real person.
- Intelligent Ticketing: Automatic logging and tracking of complex queries that need human attention – no manual ticket creation required.
- Multi-Channel Integration: Seamless experience whether users prefer chat, voice, or traditional support methods.
- 60% reduction in manual support tickets → Staff freed up for actual education work
- 24/7 availability → Parents and students get instant answers anytime
- Real-time query resolution → Common questions answered immediately without human intervention
- Enhanced satisfaction → Parents, teachers, and students report better communication experience
- Optimized staff allocation → Administrative hours redirected to high-impact educational activities
