ReachOut.cloud is a commercial printing platform that was drowning in manual processes.
Most print tech platforms claim to be “automated” but still require armies of customer service reps handling basic questions. ReachOut’s clients were stuck in endless back-and-forth emails for simple artwork changes and pricing quotes.
We built them a backend that actually works and AI support that never sleeps.
Real automation for custom storefronts, inventory management, and order routing. Plus an AI assistant that handles after-hours inquiries without sounding like a robot reading FAQ scripts.
Tech stack: Scalable backend architecture, AI chatbot integration, ShipStation/Stripe APIs, drag-and-drop customization engine
Delivered: Complete platform modernization in 4 months
The Challenges
Print platforms are notorious for promising automation while delivering chaos.
ReachOut faced the industry’s biggest pain points:
- Manual order hell → Clients playing email tag for basic artwork changes and confirmations
- 24/7 support gaps → Lost orders from customers in different time zones needing instant answers
- Navigation confusion → Users getting lost in product options and storefront setup
- Fragmented fulfillment → Orders bouncing between warehouses without central coordination
We don’t build platforms. We eliminate print industry headaches.
- Intelligent Backend Architecture: Flexible system managing custom storefronts, product catalogs, and pricing configurations with zero manual intervention.
- Smart AI Assistant: Handles FAQs, guides product selection, and captures leads during off-hours – sounds human, works 24/7.
- Drag-and-Drop Customization: Template personalization with branded controls that clients can actually use without calling support.
- Seamless Integration Hub: Direct connections to ShipStation, Stripe, and internal systems – no more data silos or sync failures.
- 60% reduction in order processing time → Automated workflows eliminate manual bottlenecks
- 40% drop in support load → AI chatbot handles after-hours inquiries independently
- Faster client onboarding → Pre-configured storefront modules get new clients live in days, not weeks
- Warehouse reliability boost → Centralized operations eliminate inventory errors and routing delays
- Multi-region fulfillment → Automated workflows sync across warehouses without human coordination
